My Profile
On the My Profile screen, you can change your password for the Cardholder Website, update your primary and alternate mailing address, update your email address, update your contact phone numbers, view your Cardholder Agreement and Disclosure, and perform other actions.
See these sections for additional information:
Change Password
Update Email Address
Update Primary Address
Update Alternate Address
Online Agreements
Upload Documents
Set Security Identification Phrase (SIP)
Change Password
To change your password, enter your current password in the Current Password box. Then enter your new password in the New Password and Password Confirmation box. The requirements for passwords are shown in the right in the Change Password section.
Click Save to save new password. The next time you log in, use your new password.
Update Email Address
To change your email address so that updates, such as notices of new deposits, are sent to a new email address, enter your new email in the New Email Address box. Click Update under the New Email Address box to save your changes.
You will receive an email confirming the change at both your old and new email address.
Update Address
A legal mailing address must be on file for all cardholders, per the Patriot Act. Enter your mailing address in the address fields. When your mailing address is a P.O. Box or other non-residence address, you must also provide your actual place of residence as an alternate address. See Alternate Address.
You can enter these values for your address:
| Field | Description | Sample |
| Street | Your street address, including apartment or suite number. Must be less than 100 characters, counting spaces. To enter a rural route address, enter it in the form "RR 1 Box 2" or "HC 1 Box 2". This field can include these characters only: letters and numbers, spaces, slash, period, pound, and dash [/ . # -]. | 1234 Main Street Apt. #47-B |
| City | Your city. Must be less than 100 characters, counting spaces. Can include these characters only: letters and numbers, spaces, comma, period, apostrophe, and dash [, . ' -]. | Fort Worth |
| State | Your state. This value is required if your Country is United Sates. Provide your 2-digit state abbreviation. For example, "TX" instead of "Texas". See ISO Codes for a list of the 2-digit abbreviations for each state. If your Country is not the United States, provide a State if applicable, less than 50 characters, counting spaces. Can include these characters only: letters, spaces, comma,, period, apostrophe, and dash [, . ' -]. |
TX |
| Zip | Your zip code or other postal code. If your Country is United States, this value is required and must be at least 5 digits, with a maximum of 5 + 4 digits. If your Country is not United States, this value can include numbers or letters and be up to 10 characters total. |
90291-2836 |
| Country | Select a country from the drop-down menu. Type the first letter of the country name to jump to that letter in the list. | United States |
| Phone | Your contact phone number. This number is important in case we need to reach you for a problem with your card or in sending you an updated card. | 949-751-0360 |
To save changes to your primary address, click Save at the bottom of the primary address form.
Update Alternate Address
Your Alternate Address is used when your Primary Address is not your residence.
When entering information, follow these guidelines:
| Field | Description | Sample |
| Street | Your street address, including apartment or suite number. This value cannot be a P.O. Box. Must be less than 100 characters, counting spaces. Can include these characters only: letters and numbers, spaces, slash, period, pound, and dash [/ . # -]. | 1234 Main Street Apt. #47-B |
| City | Your city. Must be less than 100 characters, counting spaces. Can include these characters only: letters and numbers, spaces, comma, period, apostrophe, and dash [, . ' -]. | Fort Worth |
| State | Your state. This value is required if your Country is United Sates. Provide your 2-digit country abbreviation. For example, "TX" instead of "Texas". See ISO Codes for a list of the 2-digit abbreviations for each state. If your Country is not the United States, provide a State if applicable, less than 50 characters, counting spaces. Can include these characters only: letters, spaces, comma,, period, apostrophe, and dash [, . ' -]. |
TX |
| Zip | Your zip code or other postal code. If your Country is United States, this value is required and must be at least 5 digits, with a maximum of 5 + 4 digits. If your Country is not United States, this value can include numbers or letters and be up to 10 characters total. |
90291-2836 |
| Country | Select a country from the drop-down menu. Type the first letter of the country name to jump to that letter in the list. | United States |
| Phone | Your contact phone number. This number is important in case we need to reach you for a problem with your card or in sending you an updated card. | 949-751-0360 |
Click Save at the bottom of the form to save your changes.
Online Agreements
You can also view these documents online, through your My Profile page:- Electronic Communications Disclosure
- Cardholder Agreement and Disclosure
Upload Documents
If Global Cash Card has asked you to provide documents to us, you will see a document upload form. Browse to the document on your local computer, identify the document type (such as "U.S. Driver's License") and click "Upload File" to send us your file. You will not be able to view your files online after it is uploaded, so be sure to send the correct file(s).
Set Security Identification Phrase
For added security, you can create a Security Identification Phrase (SIP) for your account. See the web page for information SIPs and how to use them.